Date of Submission
7-15-2024
Document Type
DiP
Degree
Doctor of Education
Department
Education
Keywords
knowledge sharing, collaboration, internal communication strategy, adaptive leadership, caring leadership, hierarchy
Abstract
The Department of X is a public sector provincial department moving towards a more modernized approach to client service delivery. The Department of X is a mature organization with clearly defined reporting and hierarchical structures, where employees are organized by branches, units, and teams. Employees on each team bring a variety of unique skill sets; however, it is noticeable that work teams create their own subcultures, known as siloes, as a result of the structure, leading to systemic issues, such as lack of communication across teams. Employees often feel less engaged in the overall achievement of the department’s goals, and front-line employees tend to be excluded from projects and initiatives outside of their direct team. This Dissertation-in-Practice examines the organizational structure and works within the existing paradigms and hierarchy to create a coordinated approach to sharing knowledge openly across teams. Using adaptive leadership, underpinned by caring leadership and ethics, this Dissertation-in-Practice suggests collaboratively constructing an internal communication strategy in partnership with end users will promote knowledge sharing through collaboration. Prosci’s methodology of change management guides the change framework. The proposed solution aims to work within the existing structure and resources to tap into employees' expertise, knowledge, and diverse viewpoints to create a strategy for employees to utilize as a communication framework.
Recommended Citation
Saulnier, J. L. (2024). Creating a Culture of Knowledge-Sharing within the Public Sector: A Collaborative Approach. The Dissertation in Practice at Western University, 418. Retrieved from https://ir.lib.uwo.ca/oip/418