MPA Major Research Papers
All Western Master of Public Administration students complete a faculty-supervised Major Research Paper. At the time of submission, students may opt to publicly release their papers. This series contains all publicly available papers completed since 1990.
The program does not endorse the content of these papers which are the independent research of the students. The papers are owned by the authors and posted here with their permission.
If you are the author of an MPA research paper and would like to have that paper removed from this database please contact .
Major Research Papers from 2006
Service Delivery Review: The Ontario Experience, Kelly Stymiest
Major Research Papers from 2005
Watch Your Language: An Analysis of Local Government Collective Agreement Harassment Language, Anne MacArthur
Killing Bambi: Decision-Making When Values Clash, Eha Skaith
Major Research Papers from 2004
Community Accountability in Ontario’s Healthcare Sector: A Case Study of Six Hospitals, Catherine Cuylle
Intergovernmental Relations: An Analysis to Test the Effectiveness of the Position of an Intergovernmental Relations Officer at the Local Level, Michael Di Lullo
Business Process Re-engineering (BPR): A Tool for Improved Customer Service in Municipalities, Lee Doyle
An Investigation of Integrating Change Through Participatory Processes in Police Service Business Planning, Tobi Hermann
The Role of Religious Congregations in Providing Programs and Social Services in the Local Community: A Case Study of London, Ontario, William Jaques
The Establishment Performance Measures and Indicators for Social Housing in Ontario – The Background and the Process: What Are the Challenges?, Kathyrn Zarfas
Major Research Papers from 2003
Municipal Structures, Camille Burnett
Feasibility of the New Public Management in Mexico, Yolanda Camacho-Zapata
How Are We to Govern Ourselves?: The Engagement of Citizens in the Local Government Policy Process, Ron Coristine
A Grand Experiment in Municipal Governance: Toronto’s Board of Management, 1996–1997, David Hutcheon
Health Systems Restructuring in Ontario: Public Participation and Regionalization – The Un-Traveled Road, Sarah Padfield
Major Research Papers from 2002
Performance Management: A Local Government Issue – Promoting Efficiency in the City of Ottawa Post Amalgamation, Karen Gautam
Major Research Papers from 2001
Local Solutions for County-Wide Amalgamation: Factors for Success and Failure, Linda Dean
Labour-Management Relations Within the Fire Service: Building Trust and Respect, John deHooge