Date of Submission


Document Type



Doctor of Education




Strengths-based Case Management Service Delivery Model, dual diagnosis, transformational leadership, Change Path Model, Kotter's Eight-step Model, differentiated capacity-building


In 2016, Rapp & Goscha’s (2012) Strengths-based Case Management (SBCM) Service Delivery Model was adopted as an agency wide, best practice within Organization X. However, the clinicians within Service N, who support persons with developmental disabilities and mental illness known as a dual diagnosis, resisted this service delivery model implementation. Outcome measures following implementation for those with a dual diagnosis were poor. Specifically, goal attainment and fidelity scores were consistently lower since Rapp & Goscha’s (2012) SBCM Service Delivery Model implementation. This Organizational Improvement plan (OIP) examines which leadership theories and frameworks could address the resistance in adopting Rapp & Goscha’s (2012) SBCM Service Delivery Model. Using transformational leadership, Cawsey et al.’s (2016) Change Path Model and Kotter’s (1996) Eight-step Model, a proposed change plan was suggested which identifies two solutions. Solution one involves family and caregiver participation in gathering pertinent information for the Strengths Assessment and Personal Recovery Plan when a client is unable to provide this information. Solution two involves differentiated capacity-building which augments tools to deliver service based on a client’s multiple intelligences and learning styles. Both solutions will be implemented in combination within the change implementation plan. This OIP outlines the need for change, monitoring and evaluation components of the change plan and future considerations.