Date of Award
Major Research Paper
Master of Public Administration
This paper examines the success of the Ontario Municipal Benchmarking Initiative (OMBI) based on the performance measurement data reported in its annual publications of 2006, 2007, and 2008. The findings reveal that, although the program is important for municipalities in principle, the OMBI’s objectives are barely met and issues related to accountability and standard measures, which are at the heart of the initiative, have failed to ensure service excellence and the sharing of good practices.
Gebremicael, Feven, "An Overall Assessment of the Ontario Municipalities Benchmarking Initiative (OMBI)" (2009). MPA Major Research Papers. 73.