Date of Award
Major Research Paper
Master of Public Administration
This paper examines the barriers that stakeholders must address with respect to effective public sector performance measurement within the context of social housing in Ontario based on a case study of the Service Managers Expert Panel. The findings reveal that the challenges associated with establishing an effective performance management program include program history, peer support, and having the necessary knowledge and desire to make the program work.
Zarfas, Kathyrn, "The Establishment Performance Measures and Indicators for Social Housing in Ontario – The Background and the Process: What Are the Challenges?" (2004). MPA Major Research Papers. 50.