The Establishment Performance Measures and Indicators for Social Housing in Ontario – The Background and the Process: What Are the Challenges?

Author

Kathyrn Zarfas, Western University

Date of Award

7-1-2004

Degree Type

Major Research Paper

Degree Name

Master of Public Administration

Program

Political Science

Supervisor

Agócs, Carol

Geographical Areas

Ontario

Abstract

This paper examines the barriers that stakeholders must address with respect to effective public sector performance measurement within the context of social housing in Ontario based on a case study of the Service Managers Expert Panel. The findings reveal that the challenges associated with establishing an effective performance management program include program history, peer support, and having the necessary knowledge and desire to make the program work.

Recommended Citation

Zarfas, Kathyrn, "The Establishment Performance Measures and Indicators for Social Housing in Ontario – The Background and the Process: What Are the Challenges?" (2004). MPA Major Research Papers. 50.
https://ir.lib.uwo.ca/lgp-mrps/50