MPA Major Research Papers
Date of Award
7-1-2012
Degree Type
Major Research Paper
Degree Name
Master of Public Administration
Program
Political Science
Supervisor
Irwin, Bill
Geographical Areas
South Huron, London, Dufferin County, Kitchener, Central Elgin, Southwestern Ontario
Abstract
This paper examines how local governments in Ontario are using Web 2.0 technologies, with a specific focus on whether or not Web 2.0 is being used by local government as a medium for citizen engagement. It uses interviews to uncover whether or not the selected municipalities in Southwestern Ontario are using social media for citizen engagement purposes, in addition to a policy review of their social media policies. The six municipalities that were selected include: South Huron, London, Dufferin County, Kitchener, Central Elgin, and one municipality that chose to remain anonymous. The findings reveal that municipalities in Southwestern Ontario are not using social media for citizen engagement to the extent that the literature review suggests and policymaking and service provision are not based on input from citizens through social media.
Recommended Citation
Dougall, Chandra, "GOV 2.0: Exploring the Use of Web 2.0 Tools by Local Government in Southwestern Ontario" (2012). MPA Major Research Papers. 107.
https://ir.lib.uwo.ca/lgp-mrps/107