The conference, held at Western University in London, Ontario, was a full-day event that included presentations based on its theme: The Patient Voice and Experience in Southwestern Ontario. The day began with a two-part presentation featuring Health Quality Ontario’s patient partnership framework, delivered by Jennifer Schipper, Health Quality Ontario’s Chief of Communication and Patient Engagement. Dr. Gillian Kernaghan, President and CEO of St. Joseph’s Health Care London (and Co-Chair of SWAHN) then shared her organization’s care partnership that has involved the contributions of patients, residents, families, and caregivers.
Other presentations included a personal story shared by Mr. Wayne Kristoff who was engaged as a patient in a research study for diabetics at the Lawson Health Research Institute. This was followed by Dr. Shannon Arntfield’s presentation on the value that practicing narrative medicine offers to both health care providers and their patients. The morning session concluded with a special theatrical production that explored the Indigenous patient experience.
In the afternoon, breakout sessions on patient partnerships and the Indigenous patient experience were held, sparking discussion among participants. Following the conference, various themes were identified based on an analysis of the various breakout group discussion notes and participant evaluations. The following key learning points were identified by participants both during the group discussions and through the conference evaluation forms.