Relationships among Interactional and Organizational Factors with Healthcare Provider Outcomes Post-Implementation of an Interprofessional Model of Patient Care
Doctor of Philosophy
Kerr, Michael S.
Interprofessional practice (IPP) has been a focus of attention over the last several decades as a key strategy to support the provision of safe quality care. Research suggests that interactional and organizational factors can either promote or hinder IPP. However, little empirical research is available about the relationships between these factors and healthcare provider outcomes. This study examines these relationships in the context of the introduction of an interprofessional model of patient care in a tertiary level hospital. Kanter’s Theory of Organizational Power, the Framework for Interprofessional Education for Collaborative Patient-Centred Practice, and the Analytical Framework of Interprofessional Collaboration were used to frame the study. This study investigates how interactional (i.e., levels of interprofessional collaboration; conflict; respect) and organizational (i.e., empowerment; patient safety climate) factors are related to IPP and healthcare provider outcomes (i.e., job satisfaction; satisfaction with quality of care). A hypothesized theoretical model was developed and tested to examine the relationships among global empowerment, interprofessional collaboration, conflict, respect, and patient safety climate linking to job satisfaction and satisfaction with the quality of care provision.
A non-experimental design and structural equation modeling techniques were used to conduct a secondary analysis of cross-sectional data post-intervention of an interprofessional model of care introduced in a tertiary care hospital setting. Participants were healthcare providers (n=1707). Confirmatory factor analysis supported the use of the revised 17-item Intensity of Interprofessional Collaboration Tool. The hypothesized study model had an acceptable fit: ꭓ2 (927) = 4013.18, p
Key words: interprofessional practice, interprofessional collaboration, conflict, respect, job satisfaction, patient safety, quality of care, empowerment, healthcare providers, models of care, tertiary care, structural equation modeling (SEM)
Summary for Lay Audience
Interprofessional practice (IPP) is an approach to health care delivery in hospital settings designed to improve the quality of patient care, improve healthcare provider relationships and job satisfaction, and reduce health care costs. It requires healthcare providers to work collaboratively together to organize patient care, and the decisions made in relation to care must include the patient and family. However, we still do not have enough information about the many factors that can influence an IPP approach to health care delivery. This study investigates how healthcare providers rate their interactions with one another (i.e., levels of interprofessional collaboration, conflict, respect), and how they view organizational support, patient safety, the quality of care they provided, and their job satisfaction after an interprofessional model of patient care was introduced in a large Canadian acute care hospital. Findings suggest that organizational support promotes interprofessional collaboration and respect among healthcare providers which in turn links to patient safety, job satisfaction, and satisfaction with the quality of care delivered.
Ellis, Wendy L., "Relationships among Interactional and Organizational Factors with Healthcare Provider Outcomes Post-Implementation of an Interprofessional Model of Patient Care" (2021). Electronic Thesis and Dissertation Repository. 8234.
Available for download on Thursday, February 01, 2024