Electronic Thesis and Dissertation Repository

Thesis Format

Alternative Format

Degree

Master of Arts

Program

Education

Supervisor

Lengyell Marguerite

Abstract

Despite the growing recognition of the impact of socioeconomic factors on mental health, the specific ways in which counsellors’ experiences with low-income clients affect their broader professional and personal lives remain largely unexplored. This study investigated how counsellors’ experiences working with low-income clients influence their professional and personal lives. The research addressed the question: "How does your experience supporting low-income clients impact your work outside the counselling space?" Using concept mapping methodology, 28 counsellors sorted 85 statements from interviews into nine key themes: social justice advocacy, professional learning, community education, accessibility, shift in perspective, professional challenges, policy and system advocacy, Indigenous/ community engagement and political perspectives. Findings reveal that counsellors develop increased empathy, personal growth, and mindfulness, while also facing challenges such as burnout and conflicts in professional relationships. The intersection of systemic barriers and individual advocacy highlighted the necessity for cultural humility, community engagement, and policy action. The study concluded with recommendations for training programs aimed at equipping counsellors to navigate systemic inequities while prioritizing their well-being.

Summary for Lay Audience

This study explored how counsellors working with low-income clients are impacted by their experiences both at work and in their personal lives. Counsellors from across Canada were invited via email sent to members of a national professional association. Counsellors were interviewed, and their responses were used to identify common ideas. They then organized these ideas into groups. These groups were analyzed using a concept mapping software.

Counsellors identified nine themes: social justice advocacy, professional learning, community education, accessibility, shift in perspective, professional challenges, policy and system advocacy, Indigenous/community engagement and political perspective. These themes revealed that counsellors experienced personal and professional growth, increased social awareness, and a commitment to advocacy. However, they also faced emotional strain, professional limitations, and personal consequences, including negative impacts from existing systems.

Low-income clients frequently face challenges such as financial constraints, stigma, and transportation issues that significantly impact their access to counselling. This study highlights the importance of understanding counsellors' experiences working with these clients to improve mental health service access and promote equity. By informing training programs to better equip counsellors, advocating for policies to address systemic barriers, and promoting culturally sensitive practices, this research aims to make services more accessible and responsive to low-income populations.

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