Analysis of Risks Faced by Information Technology Offshore Outsourcing Service Providers

Authors

Faheem Ahmed, Thompson River University
Luiz Fernando Capretz, University of Western OntarioFollow
Maqsoud Ahmad Sandhu Dr., United Arab Emirates UniversityFollow
Arif Raza, The University of Western Ontario

Document Type

Article

Publication Date

12-2014

Volume

8

Issue

6

Journal

IET Software

First Page

279

URL with Digital Object Identifier

DOI: 10.1049/iet-sen.2013.0204

Last Page

284

Abstract

To gain competitive advantage, organisations are considering information technology (IT) outsourcing as a strategic option by concentrating on their core operations and by reducing their operating costs. Many organisations are offering outsourcing services from various parts of the world. There are certain risks factors which IT outsourcing service providers come across while managing their service operations. Risk-related data from 50 Indian IT outsourcing service providers about their risks and concerns have been collected and archived. This study identifies risks from the providers’ perspective in regard to offshore outsourcing and put forward some guidelines to mitigate such risks.