Electrical and Computer Engineering Publications

Title

Do Open Source Software Developers Listen to Their Users?

Document Type

Article

Publication Date

3-2012

Journal

First Monday: Peer-Reviewed Open Journal on the Internet

Volume

17

Issue

3

First Page

1

URL with Digital Object Identifier

http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/3640/3171

Last Page

9

Abstract

In application software, the satisfaction of target users makes the software more acceptable. Open source software (OSS) systems have neither the physical nor the commercial boundaries of proprietary software, thus users from all over the world can interact with them. This free access is advantageous, as increasing numbers of users are able to access OSS; there are more chances of improvement. This study examines the way users’ feedback is handled by OSS developers. In our survey, we have also inquired whether OSS developers consult professional usability experts to improve their projects. According to the results, majority of OSS developers neither consider usability as their top priority nor do they consult usability experts.