Date of Submission


Document Type



Doctor of Education




Student Success, Higher Education, Interpretive Paradigm, Ethical Leadership, Complexity Theoretical Perspective, Indigenous Theoretical Perspective


Scholarly literature on higher education presents a plethora of student success definitions. These definitions encompass both quantitative and qualitative data as measurements. However, inconsistent definitions of student success have negatively impacted students’ experiences in higher education. This Organizational Improvement Plan (OIP) addresses the Problem of Practice (PoP): the need to bring awareness to the inconsistent definitions of student success and the negative impacts on student experiences at Oasis College. I explore the organizational context at Oasis College and propose a strategy as a response to the PoP, including the contributing factors. Utilizing the Kahkisiw model as the change vision sets the fundamental values and principles for implementing the selected strategy: wrap-around meetings as an institution-wide practice. Interpretivism, ethical leadership, and both complexity and Indigenous perspectives underpin the approach to change. I adapt three change models into one framework for leading the change; develop a detailed implementation, monitoring, and evaluation plan supported by both the balanced scorecard and Plan-Do-Study-Act (PDSA) cycles; and articulate a plan to communicate the need for change. I recommend continuous reflections and adaptations throughout the change implementation plan, which is supported by a learning conversation protocol (LCP) between leaders and staff between departments. I will conclude by discussing how the change will be institutionalized and sustained by building continuous awareness of the negative impact inconsistent definitions have on student success through wrap-around meetings and consistent inquiry through PDSA cycles.