Date of Submission


Document Type



Doctor of Education




Transformational leadership, Supportive leadership, Kotter’s Eight Step Change Model, Registered Nurses, Staff Training, Online Learning


Registered Nurses (RNs) are expected to ensure their professional knowledge and skills are up-to-date in order to be competent and remain in good standing with their licensing body. This Organizational Improvement Plan (OIP) focuses on promoting staff competency by addressing the problem of limited access to training for RNs who work remotely at the Community and Home Care Company (CHCC). A review of the literature suggests that staff training is essential, and there are many benefits to improving staff training, which include increased productivity, efficiency, and enhanced employee knowledge and skills. With an increase in remote employment, an increasing number of organizations, including CHCC, are embracing and adopting more innovative non-traditional approaches to train their employees. The lens through which the OIP is viewed is systems theory, which describes a system as a collection of parts that interact with each other in order to function as a single unit. This OIP is viewed under the theoretic lens of systems theory with the incorporation of two complementary leadership theories, transformational leadership and supportive leadership. Kotter’s (1996) Eight-Stage Model of Organizational Change is used as a framework for the required systems change in this OIP. Three possible solutions were identified, with the ideal option being to offer staff a choice between participation in online or in-person training. This solution includes a change implementation plan that focuses on helping staff become more competent by increasing access to training through the leveraging of technology. The approach to change and change implementation draws on tenets of Kotter’s Eight-Stage Model for leading change, and roots the leadership approach in transformational leadership and supportive leadership approaches. The OIP articulates specific approaches that will help express the need for change, create and implement the change plan, and monitor and evaluate the success of the change plan.