Date of Submission


Document Type



Doctor of Education




digital transformation, innovation, institutionalization, sustainability, mixed reality, augmented reality, virtual reality, higher education leadership


The organization at the centre of this Organizational Improvement Plan, College X, is a publicly funded college located in a major urban centre in British Columbia, Canada. The problem of practice is the inconsistent implementation for disruptive technology—mixed reality (MR). Currently, faculty are in charge of integrating MR into andragogy. Decisions that enable or hinder MR institutionalization are made by administration; faculty needs and administration support are not necessarily aligned. Failed institutionalization not only deprives learners of the opportunity to acquire digital literacy skills but also threatens institutional legitimacy. Within his role as a program leader, the author proposes a conceptual framework for digital transformation: towards sustainable technology institutionalization (TSTI). Drawing upon an adaptive approach to change (Cawsey, Deszca, & Ingols, 2020), TSTI is influenced by the concerns-based adoption model for technology adoption (Hall & Hord, 2015; Hord, 1997), authentic leadership (Begley, 2001, 2004, 2006; Gardner, Cogliser, Davis, & Dickens, 2011; Walumbwa, Avolio, Gardner, Wernsing, & Peterson, 2008), and distributed leadership principles (Gronn, 2008; Rogoff, 1995; Spillane, 2006); viewed through a functionalist lens (Garner, 2019; Stepnisky, 2019); and influenced by neoinstitutionalism theory (Meyer & Rowan, 1977; Powell & DiMaggio, 2000, 2012). The plan leverages the digital capabilities maturity model (Uhl, Born, Koschmider, & Janasz 2016) to monitor and assess digital transformation and MR institutionalization. Over time, TSTI will help College X to concurrently achieve its vision of transformative learning and its mission to create positive futures by providing sustainable and applicable education (College X, 2016). This plan presents an organizationally sustainable, coordinated implementation strategy.

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This work is licensed under a Creative Commons Attribution-Share Alike 4.0 License.