Nursing Publications

Title

The Impact of Civility Interventions on Employee Social Behavior, Distress, and Attitudes

Document Type

Article

Publication Date

11-2011

Journal

Journal of Applied Psychology

Volume

96

Issue

6

First Page

1258

Last Page

1274

URL with Digital Object Identifier

http://dx.doi.org/10.1037/a0024442

Abstract

Although incivility has been identified as an important issue in workplaces, little research has focused on reducing incivility and improving employee outcomes. Health care workers (N = 1,173, Time 1; N = 907, Time 2) working in 41 units completed a survey of social relationships, burnout, turnover intention, attitudes, and management trust before and after a 6-month intervention, CREW (Civility, Respect, and Engagement at Work). Most measures significantly improved for the 8 intervention units, and these improvements were significantly greater than changes in the 33 contrast units. Specifically, significant interactions indicating greater improvements in the intervention groups than in the contrast groups were found for coworker civility, supervisor incivility, respect, cynicism, job satisfaction, management trust, and absences. Improvements in civility mediated improvements in attitudes. The results suggest that this employee-based civility intervention can improve collegiality and enhance health care provider outcomes. (PsycINFO Database Record (c) 2011 APA, all rights reserved).