Date of Award
Major Research Paper
Master of Public Administration
This paper examines whether a performance management system would help the amalgamated City of Ottawa achieve the advantages sought by amalgamation by using a Balanced Scorecard (BSC) to assess the potential benefits for the municipality. The findings reveal that by implementing a comprehensive performance management system, Ottawa would realize the full benefits and efficiencies of amalgamation.
Gautam, Karen, "Performance Management: A Local Government Issue – Promoting Efficiency in the City of Ottawa Post Amalgamation" (2002). MPA Major Research Papers. 37.