Title

Performance Management: A Local Government Issue – Promoting Efficiency in the City of Ottawa Post Amalgamation

Author

Karen Gautam, Western University

Date of Award

8-1-2002

Degree Type

Major Research Paper

Degree Name

Master of Public Administration

Program

Political Science

Supervisor

Kopas, Paul

Geographical Areas

Ottawa

Abstract

This paper examines whether a performance management system would help the amalgamated City of Ottawa achieve the advantages sought by amalgamation by using a Balanced Scorecard (BSC) to assess the potential benefits for the municipality. The findings reveal that by implementing a comprehensive performance management system, Ottawa would realize the full benefits and efficiencies of amalgamation.

Recommended Citation

Gautam, Karen, "Performance Management: A Local Government Issue – Promoting Efficiency in the City of Ottawa Post Amalgamation" (2002). MPA Major Research Papers. 37.
https://ir.lib.uwo.ca/lgp-mrps/37