Date of Award
Major Research Paper
Master of Public Administration
This paper examines the conditions and characteristics for establishing and maintaining a successful labour-management relationship between fire chiefs and association presidents based on a survey and interview with a fire chief and association president from the Waterloo Fire Department (WFD). The findings reveal that the functional and effective labour-management relationship in Waterloo is characterized by shared organizational and relational values, a strong relationship with other staff members and the council the fire chief reports to, and mutual trust and respect.
deHooge, John, "Labour-Management Relations Within the Fire Service: Building Trust and Respect" (2001). MPA Major Research Papers. 36.