MPA Major Research Papers

Date of Award


Degree Type

Major Research Paper

Degree Name

Master of Public Administration


Political Science


Lyons, Joe

Geographical Areas



The nature of public governance has changed over the past few decades which has led to increased interest in the study of governments working with residents to co-produceservices. The literature identifies different types of co-production including individual, group and collective and it also identifies factors associated with co-production. This paper explores the factors associated with co-production of services at the municipal level. This study uses a case study methodology focusing on the City of Hamilton’s Neighbourhood Action Strategy. The case study was conducted through review of publicly available planning documents, media reports and key informant interviews. The study finds that Hamilton’s Neighbourhood Action Strategy was designed as a form of co-production and that co-production did take place. Several factors identified in the literature were found to be present in the case study, but several were not.