MPA Major Research Papers

Date of Award


Degree Type

Major Research Paper

Degree Name

Master of Public Administration


Political Science


Sancton, Andrew

Geographical Areas



This paper examines the impact of public participation on decision-making, with a specific focus on the City of Toronto’s 2011 Core Service Review. It uses both qualitative and quantitative data gathered from the case. Quantitative data is collected through the feedback forms the City used for public consultation during the Core Service Review, while qualitative data is collected from both the feedback forms and the roundtable discussions held across Toronto in 2011. The findings reveal that, from a process perspective, government efforts were directed at enlarging participation through a well-designed mechanism and project promotion, while the impact analysis found that public input indicated a strong willingness to pay more in order to maintain or increase a service.