MPA Major Research Papers

Date of Award

7-1-2012

Degree Type

Major Research Paper

Degree Name

Master of Public Administration

Program

Political Science

Supervisor

Morgan, Josh

Geographical Areas

Toronto

Abstract

This paper presents a practical application of designing and implementing a robust performance measurement system by applying the principle of integrated management to Toronto’s private tree by-law. The robust performance measurement system is assessed based on the following five criteria: satisfying accountability reporting requirements to elected officials and to the public at large; facilitating policy and program effectiveness measurement; supporting management reviews that help inform service quality and efficiency improvements; guiding staff from the apex of management down to front line service delivery personnel on specific goals and deliverables; and increasing staff productivity, satisfaction, and motivation by providing meaningful feedback on goal accomplishment. The findings reveal that the alignment of an organization, starting with its goals and purposes, moving through to its policies, programs, and activities, and continuing to its performance measurements and specific outcome targets, is both desirable and critical to an organization’s success.

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