Law Publications


International Perspectives on Consumers' Access to Justice (Cambridge: Cambridge University Press) 2003

Document Type


Publication Date



Cambridge University Press

Place of Publication



Consumer protection law in the age of globalization poses new challenges for policy makers. This book provides an international perspective on consumer law and the difficulties encountered by consumers in search of practical remedies and solutions for defective products and services. Leading scholars outline the key problems faced by legislators in different countries seeking to adapt consumer laws to the global marketplace. Topics include standard form contracts; the legal challenges posed by mass infection (such as mad-cow disease and CJD); consumers and services; consumer bankruptcy law; and cross-border transactions.

  • A consideration of consumers' access to justice in an increasingly global marketplace
  • Contributions by leading scholars in consumer law
  • Includes three key essays offering insights on the broader theme of access to justice from socio-legal and economic perspective


ISBN 9780521824323


  • Charles E. F. Rickett, University of Auckland
  • Thomas G. W. Telfer, University of Western Ontario


Charles E. F. Rickett, Thomas G. W. Telfer, Iain Ramsay, Anthony J. Duggan, Michael J. Trebilcock, Leone Niglia, Jane Stapleton, Thomas Wilhelmsson, Rhoda James, Philip Morris, Jenny Hamilton, Mik Wisniewski, Charles Jordan Tabb, Elizabeth G. Thornburg, Richard O. Faulk, Lorna E. Gillies, Axel Halfmeier

Table of cases
Table of statutes
1. Consumers' access to justice: an introduction Charles E. F. Rickett and Thomas G. W. Telfer
Part I. Perspectives on Consumers' Access to Justice:
2. Consumer redress and access to justice Iain Ramsay
3. Consumer access to justice in common law countries: a survey of the issues from a law and economics perspective Anthony J. Duggan
4. Rethinking consumer protection policy Michael J. Trebilcock
Part II. Issues in Contract and Tort:
5. Standard form contracts in Europe and North America: one hundred years of unfair terms? Leone Niglia
6. BSE, CJD, mass infections and the 3rd US Restatement Jane Stapleton
Part III. Services and the Consumer:
7. Services of general interest and European private law Thomas Wilhelmsson
8. The new Financial Ombudsman Service in the United Kingdom: has the second generation got it right? Rhoda James and Philip Morris
9. Economic appraisals of rule-making in the new society: why, how, and what does it mean? The challenge for the consumer Jenny Hamilton and Mik Wisniewski
Part IV. Consumer Bankruptcy Law:
10. Access to the discharge in Canadian bankruptcy law and the new role of surplus income: an historical perspective Thomas G. W. Telfer
11. The death of consumer bankruptcy in the United States Charles Jordan Tabb
Part V. Procedure and Process Issues:
12. Privatisation and power: dispute resolution for the internet Elizabeth G. Thornburg
13. Armageddon through aggregation? The use and abuse of class actions in international dispute resolution Richard O. Faulk
Part VI. Conflict of Laws Issues:
14. Adapting international private law rules for electronic consumer contracts Lorna E. Gillies
15. Waving goodbye to conflict of laws? Recent developments in European Union consumer law Axel Halfmeier

This document is currently not available here.