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This research has demonstrated that it’s easier to understand someone who is familiar to us (compared to someone unfamiliar) even if we can’t recognize them from their voice. As listeners, we focus on certain parts of speech sounds for specific purposes. For example, there may be some situations in which you can understand words spoken by your mother very well, better than you could understand a stranger in the same situation, even if you can’t tell that it’s your mother speaking.
Hearing and auditory perception
Psychological Science 2018, Vol. 29(10) 1575–1583. Available: https://doi.org/10.1177/0956797618779083
Human Cognition and Sensorimotor Core
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BrainsCAN, "Familiar voices are more Intelligible, even if they are not recognized as familiar" (2018). Research Summaries. 1.