MPA Major Research Papers

Date of Award

1-1-2009

Degree Type

Major Research Paper

Degree Name

Master of Public Administration

Department

Political Science

Supervisor

Sancton, Andrew

Geographical Areas

Ontario

Abstract

This paper examines the success of the Ontario Municipal Benchmarking Initiative (OMBI) based on the performance measurement data reported in its annual publications of 2006, 2007, and 2008. The findings reveal that, although the program is important for municipalities in principle, the OMBI’s objectives are barely met and issues related to accountability and standard measures, which are at the heart of the initiative, have failed to ensure service excellence and the sharing of good practices.


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