Date of Award
Major Research Paper
Master of Public Administration
Barrie, Brantford, United Counties of Leeds and Grenville
This paper examines the application of service delivery review approaches in Ontario local governments based on surveys and consultations with municipal managers in Barrie, Brantford, and the United Counties of Leeds and Grenville. The findings reveal that there is a strong commitment among municipal managers to excellence, improvement, and information sharing and they are seeking more information and advice on how to manage organizational performance, people, and money.
Stymiest, Kelly, "Service Delivery Review: The Ontario Experience" (2006). MPA Major Research Papers. 61.