Title

Service Delivery Review: The Ontario Experience

Author

Kelly Stymiest, Western University

Date of Award

7-1-2006

Degree Type

Major Research Paper

Degree Name

Master of Public Administration

Program

Political Science

Supervisor

Agócs, Carol

Geographical Areas

Barrie, Brantford, United Counties of Leeds and Grenville

Abstract

This paper examines the application of service delivery review approaches in Ontario local governments based on surveys and consultations with municipal managers in Barrie, Brantford, and the United Counties of Leeds and Grenville. The findings reveal that there is a strong commitment among municipal managers to excellence, improvement, and information sharing and they are seeking more information and advice on how to manage organizational performance, people, and money.

Recommended Citation

Stymiest, Kelly, "Service Delivery Review: The Ontario Experience" (2006). MPA Major Research Papers. 61.
https://ir.lib.uwo.ca/lgp-mrps/61