Date of Award
Major Research Paper
Master of Public Administration
South Huron, London, Dufferin County, Kitchener, Central Elgin, Southwestern Ontario
This paper examines how local governments in Ontario are using Web 2.0 technologies, with a specific focus on whether or not Web 2.0 is being used by local government as a medium for citizen engagement. It uses interviews to uncover whether or not the selected municipalities in Southwestern Ontario are using social media for citizen engagement purposes, in addition to a policy review of their social media policies. The six municipalities that were selected include: South Huron, London, Dufferin County, Kitchener, Central Elgin, and one municipality that chose to remain anonymous. The findings reveal that municipalities in Southwestern Ontario are not using social media for citizen engagement to the extent that the literature review suggests and policymaking and service provision are not based on input from citizens through social media.
Dougall, Chandra, "GOV 2.0: Exploring the Use of Web 2.0 Tools by Local Government in Southwestern Ontario" (2012). MPA Major Research Papers. 107.