Master of Education
Dr. Jason Brown
This research explored coping experiences among emergency communications personnel. Ten individuals from a communication centre of a policing unit in Ontario participated in semi-structured interviews. Seven themes emerged to form the content analysis including Meaning-Focused Coping, Emotion-Focused Coping, Problem-Focused Coping, Reappraisal, Comm Centre Culture, Occupational Dimensions and Organizational Structure. Themes were compared to workplace stress, coping and burnout literature in addition to literature regarding organizational interventions and emergency responders. Implications were presented for counselors working with communications personnel and emergency responders.
Horsford, Sarah G., "Coping Experiences of 911 Communication Workers" (2012). Electronic Thesis and Dissertation Repository. 413.